Q.At what age can I register?

This image is prohibited for those under 18 years of age.

DORACASINO only accepts users who are 18 years of age or older and whose countries are not prohibited from using this site.

If you are under 18 years of age, you may not register, participate in games, or use credit cards on this site.

We will not be held responsible for any damage caused to players under the age of 18 due to false declarations.

If we cannot confirm that the player is over 18 years old, the account may be frozen or suspended.

DORACASINO may only be played by people who are 18 years of age or older and who comply with the terms of use.

In addition, even if you are 18 years old, you are prohibited from playing if you are not responsible (high school students, etc.).

DORACASINO is classified as an online casino, has an official license, and operates in accordance with its terms.

Q. About the handling of personal information

DORACASINO handles your personal information strictly and will not use it for any purpose other than DORACASINO.

This is stipulated in the regulations of the casino license legally operated by DORACASINO.

In order to operate DORACASINO with government approval, we operate in accordance with “the gambling supervision commission”.

Also, even if the deposit from credit card does not work due to some problem, DORACASINO will not ask the player for their credit card number.

If you receive an email from DORACASINO disclosing all your credit card information, please do not disclose it as it is highly likely to be an identity theft.

Q. I cannot receive the verification email.

DORACASINOからのメールは海外から送られます。

Depending on the security of your computer, DORACASINO emails may end up in your spam folder or may be completely blocked.

First, please check your spam folder, and if you still cannot find it, lower your security level and receive the verification email again.

If you do not understand or cannot receive it, please feel free to contact support.

Q. Are there any annual membership fees or usage fees?

Does not occur.

Don’t worry, DORACASINO does not charge any registration and maintenance fees such as enrollment fees, annual fees, monthly fees, etc.

Q. If you have registered for a CASINO Logic game in the past.

Please refrain from creating multiple fraudulent accounts, as this is a violation of the Terms of Use.

Additionally, if the site where you have already registered an account has stopped its service, you can create a new account.

Q. Can I change my screen name?

Can not do.

As a special example, if you have registered your screen name as your real name, please contact support as we may be able to correct it.

Q. Will I be charged a large amount of money?

You will not be charged more than your wager or deposit amount.

Your deposit will not exceed the amount you wish to deposit.

Additionally, you will not be charged more than your in-game wager.

The minimum wager in the game is zero.

The game ends when your score reaches zero, so don’t worry, your score will not be counted negatively.

Q. How do I submit the required documents?

出金申請をすると、DORACASINOから「身分証書類等ご提出のお願い」のメールが届きます。
メールの案内に沿って、下記の必要書類の画像をご提出いただく事となります。

Required documents

1. “Identification card”

Name and photo side of passport or driver’s license

2. “Address confirmation document”

Proof of residential address (residence card, bank or credit card bill, electricity/gas/water bill, etc., but mobile phone bills are not accepted) with name, address, and date of issue issued within 90 days. , the type of document, and the issuer of the document can be confirmed on one sheet.

3.「クレジットカード」(入金に使用していない場合には必要ありません)
入金にクレジットカードを使用されている場合、お使いのクレジットカードのクレジットカード番号、有効期限、氏名記載面(セキュリティ上の理由から、最初の6桁と最後の4桁と有効期限と氏名部分のみ。中間の6つの数字は紙切れなどで隠してください)。もしバーチャルカードをお使いでしたら、スクリーンショットをお送りください。

【提出方法】
必要書類1.2.3.すべてをスキャンもしくは写真撮影し、support@doramahjong.com まで、アカウントにご登録のeメールアドレスにて提出願います。

【書類の有効期限】
確認が完了された書類の有効期限は1年となります。1年が経過すると次回再提出が必要となりますので予めご了承ください。

Q. Freezes or timeouts occur during play.

Please contact customer support with the hand ID of the game in question.

 

Reception hours: Weekdays from 10:00 AM to 20:00 PM.

(*Please note that we are closed on Saturdays, Sundays, and holidays.)

Q. How many hours does it take to deposit/withdraw?

Deposits are basically instant, and withdrawals are generally within 48 hours.

Deposits are generally processed immediately, unless there is a problem.

As a general rule, withdrawals will be processed within 48 hours.

Please note that if you are required to confirm your ID or address when making a withdrawal, the process will be processed within 48 hours from the time the submitted documents are verified.

 

In addition, as a general rule, we can ship within 48 hours unless there are weekends or holidays in between, but if there are weekends or holidays in between, it may take longer.

Q. Are there any fees for deposits and withdrawals?

It’s basically free.

Except for special cases, deposits and withdrawals are basically free of charge.

[Special case]

・If you make two or more withdrawals in 7 days (you can withdraw once in 7 days without paying any fees). A fee of 5% of the withdrawal may be deducted.

・If you make a withdrawal without playing any games

・If the balance between deposit amount, withdrawal amount, and number of games played is extremely poor.

In the above cases, a fee may be charged for withdrawal.