When contacting us, please note the following points:

If you contact us via free email, you may not receive emails from DORA Mahjong due to anti-spam measures.
If you wish to contact us via free email, please make sure to organize your email into folders in advance to avoid it being categorized as spam.

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Please note that we may not be able to respond to inquiries that fall under the following categories.

If the content of your inquiry is unclear
Content regarding other users’ personal information
If the location where the problem occurred or the details of the problem are not selected accurately


We will respond to your inquiries sequentially within one business day.
Please understand that it may take some time to respond if the number is busy.

[DORACASINO customer support contact information]


Business hours: Weekdays, Japan time, 10:00 AM to 17:00 PM, excluding Saturdays, Sundays, and holidays.

Please fill in the information below and contact us using the email address registered in your account.

(*If you receive an inquiry from an email address that is not registered with DORA Mahjong, you may need to resend it.)



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